The success of every organisation depends on its ability to grow and build market share, its reputation for delivering proactive customer solutions and its ability to consistently deliver value. This is equally true of ‘non sellers’ and support staff who provide services to colleagues. Being able to address issues confidently and competently and making sure that service users get the best possible value is essential.
This workshop is designed to ensure that your people can meet – and exceed – the expectations of clients whether internal or external.
By the end of the programme, participants will:
- Step back to see the bigger picture of issues resolution and how to manage issues and problems dynamically
- Understand how to work in collaboration with colleagues to address issues – why ‘seeking to understand’ works better than ‘seeking to be understood’
- Deliver problem, and not just task, resolution
- Hone your working practices so that you are viewed as delivering high value support within the business
- Use a structured methodology to demonstrate the value, contribution and service that you deliver to colleagues
- Demonstrate behaviours and skills that support a high value focus and high issue resolution capacity
