Emotional Intelligence

This session will provide an insight into the power and impact that EI has on our self awareness, empathy, ability to manage stress, persistence, impulse control and how we connect with and relate to others. Research has shown that it is our levels of EI (Emotional Intelligence) or EQ (Emotional Quotient) – rather than IQ or traditional ‘intelligence’ – that is the key to success in work, in life and in our relationships.

Emotional intelligence is not fixed at birth – it can be developed and strengthened helping us to improve productivity, increase performance levels, boost credibility and help build a culture of diversity and inclusion.

COURSE OUTCOMES

By the end of the programme, participants will:

  • Appreciate why an understanding of Emotional Intelligence impacts success at work 
  • Relate to and start to apply the core principles of EI to your work and personal life 
  • Increase your levels of self-awareness –  in your behaviour, your personal impact and your resilience
  • Understand the importance of EI in working with others and developing your full potential in building relationships and working effectively 
  • Have a range of action ready strategies to develop your own levels of Emotional Intelligence

COURSE CONTENT

  • What EI is – why it matters so much in business today 
  • Research behind EI – and where you can go to find out more
  • Components of EI: What does it include?  Introduction to:  Self-Perception; Self-Expression; Interpersonal Skills; Decision Making; Stress Management
  • What you can do to develop your skills in each aspect
  • Emotional Intelligence in action – applying them at work

This session includes self assessment, optional re-assessment and a toolkit to refer to afterwards

DELIVERY FORMATS

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IN PERSON
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ONLINE
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COACHING
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BESPOKE

SKILLS YOU WILL DEVELOP

POWER SKILLS:

  • Empathy
  • Self Regard
  • Self Awareness
  • Relationships
  • Resilience
  • Happiness
  • Communication
  • Productivity

BUSINESS DEVELOPMENT:

  • Collaboration
  • Customer Relationships
  • Understanding
  • Rapport
  • Influencing
  • Negotiation
  • Problem Solving
  • Empathy

MANAGEMENT & LEADERSHIP:

  • Relationships
  • Rapport
  • Motivation
  • Emotional Leadership
  • Inspire Others
  • Empathy
  • Mentor
  • Coach

ENQUIRE ABOUT THIS PROGRAMME

To find out more about this programme, delivery options, or discuss customising it for the specific needs of your team, please get in touch by calling us on +44 (0)1753 676666 or send us a message.