Becoming a Trusted Advisor

Post Covid 19, customers – be they internal or external – want more than just value.  They want services that are truly relevant to them personally.  There is a greater demand for a ‘human to human’ connection based on trust and integrity.  A trusted advisor is able take a clear brief on others’ needs or issues, work with colleagues (often across functions or across a number of locations) and deliver against clear actions and timelines.

As a trusted advisor you must be able to interpret your customer’s requirements, challenge appropriately and deliver value and relevance – so that your customer resolves their problem and will recommend and endorse your work. This workshop is designed to show your people how to build on their skills as a trusted deliverer and move to a position of trusted advisor.

By the end of the programme, participants will:

• Apply a proven and structured approach to business situations that require information gathering
• Build rapport with increased credibility and professionalism – developing trust and working collaboratively with colleagues and stakeholders
• Ask powerful questions to uncover needs and gain a deeper understanding of requirements and why these matter now
• Demonstrate understanding of requirements and articulate that to your customer with appropriate challenge and input as a value add
• Acquire trusted advisor status with your stakeholders, colleagues and customers