We chose our name carefully.
Masterclass programmes are developed in partnership with our clients to make sure that the topics, the approach and facilitation style aligns with our clients' values, vision and business objectives. Working together we ensure that what we develop today can grow and support their organisation in the future.
Our clients should leave a Masterclass session - be it a workshop, webinar or one to one coaching session - with action ready strategies, increased confidence and a high level of commitment to apply what they've learned, straight away – taking responsibility for their own development.
Clients should be able to measure the impact, contribution and return on investment that Masterclass programmes deliver. We agree metrics up front and monitor progress – this aligns with our quality commitments and our ISO9000 quality standards.
Delivery must be world-class – we select expert facilitators, trainers and coaches who motivate and inspire. They must think "globally" and cross functionally understanding the context in which the participants work and deliver "locally", appreciating the culture and the challenges people face.
We are proud of our success and the great organisations we work with.
- We are dedicated to quality and excellence.
- We are ethical in the way we do business.
- We value our clients' point of view.
- We are courteous and considerate to our clients, colleagues and associates.
- We are a team and work as one.
- Masterclass Mini: The HR Strategy & Collaboration
Join us for our returning popular series of Masterclass Mini
"Masterclass have always taken the time to really understand our needs and have worked very closely with us in shaping the format and content of training courses and a Leadership Excellence Programme to our specific requirements. One of their key strengths is their ability and desire to bring their vast experience of working with other clients to us in a way that adds true value, and it has definitely helped us to strengthen our business."
"Weight Watchers used Masterclass to deliver Performance Management training with a small team of Managers. They really took the time to understand the specific challenges of the individuals and the business and delivered a workshop based on current live situations rather than generic and the feedback from the managers was fantastic."
"I trust Masterclass to consistently provide quality training which is targeted to our business needs. Feedback has always been excellent and transfer of learning to the workplace is clearly apparent. I would recommend Masterclass to any company requiring a high standard of tailored, customer-focused events."
"Thank you so much for last week, I’ll be honest and say I didn’t have high expectations but I couldn’t have been more wrong! I got so much from your course and came away feeling much more confident and motivated. You’ve helped me realise that a 90/10 split on time as a “player manager” is not sustainable and that I need to utilise my team more, even doing so this week is already starting to make a difference"
"I have been offered the role of GCM at Moreton Park. I clearly had a successful interview and part of that was due to the powerful presence course, I maintained eye contact, did not drop my head, I was wearing an aqua blue shirt and the hair was gelled up as advised. I spoke clearly and firmly and had nothing in my pockets. It’s very easy to walk away from these courses and take nothing from them. I haven’t and it’s paid off."
Really enjoyed this part of the course. Very good and clear content Jane is super skilled. I have really enjoyed this opportunity and am grateful for everything from Masterclass."
"I thought Paul was excellent and would certainly recommend this course and attend a course with him again. I have learnt so much today and can't wait to put it into practice. Thank you."
"Excellent!!! Hayley is a true inspiration!! Excellent, very enjoyable course. Hayley has given me my confidence back - thank you Enjoyable, fun and very informative. Thank you."
"Fantastic, really interesting. Really personable, made the subject much less intimidating. Excellent day, effective and "easy" techniques to improve."
"Excellent delivery of the course.. Excellent trainers. Good trainers who have relevant experience and know how to keep the attention. All 3 of you did an excellent job. One of the best trainings I've had."
"Great 2 days with lots of energy and relevant conversations. Enjoyable 2 days with interesting and relevant content. Excellent, good sense of humor."
"It was a lot more interesting than I expected. I really enjoyed the interaction and going into smaller groups. The use of ESP technique was helpful. Excellent, good sense of humor."
"Very skilled, clearly highly experienced facilitator, exceeded my expectations which were not low! One of the best most practical leadership development events I've done, thank you."
"Far exceeded expectations, enjoyed the day immensely. Brilliant! Totally impressed by Steve, subject matter expert and outstanding trainer."
"This was the best course I have been on. Most relevant course I have been on. Overall was a great course that does push you out of your comfort zone and try new things."
"Really good structured course, good pace and relevant to current role. Paul was fantastic!! Clear & helpful and went the extra mile with questions"
"Absolutely fabulous course - fun and informative; Paul is superb, would love to work with him again. Probably the best course attended at Vocalink - Engaging, interactive, fun, relaxed, Thank you well done"
"Thank you for an interesting and informative day; lots of good ideas, encouraged to participate."
"Very effective and will be used immediately,. Brilliant at applying training to workplace. Course is very useful, highly applicable to my job. Trainer is very competent in field of Project Management."
"I really enjoyed the last two days. I enjoyed taking part in the activities and have taken something away from this. Helped a lot for relevance of job. Very relevant and extremely helpful. Really positive."
"I like the idea of committing to an action and sharing with others at the end of each module to then report back at the following module"
"Really enjoyed this course, it was well structured and well led. Isobel Rimmer was able to take us out of our comfort zones and by doing this we were able to learn and develop our skills. I was already a confident presenter, but after completing this course I feel that I have the tools that she's given us to be able to present to any form of audience. I found myself coming out of the course and recommending it to everyone."
"Instructor Isobel was great. Very engaging & from a Sales background which helped."
"It was excellent - I have applied everything I learnt already. The course was well run, at a good pace and a good balance of instructor/student led. I'd be really interested if there were any follow up/advanced courses for this."
"Safely took members out of their comfort zones to practise within the 2 day workshop and built confidence."
"Content was very broad which was positive - covering language, tone, body language as well as presentation structure."