Sales and Client Relationship Management
This training programme is designed in collaboration with key stakeholders of organisations we partner with. The main purpose is to share best practices and ensure a consistently excellent level of service is delivered to clients.
This programme focuses on the key skills involved in relationship building, communication and dealing with ‘difficult’ situations to ensure everyone leaves our workshops with having refreshed and refined their existing skills, possess the ability to create stronger relationships with clients and raise their confidence in challenging situations.
Why is Client Relationship Management important?
Clients want salespeople who understand their needs and concerns and that are motivated to serve and support them. Gone are the days of peddling “snake oil”, sales “pitching” or pressing “the hard close”. Today’s buyers protest that as many as 3 out 4 sales meeting make little or no progress – simply because of a lack of skill on the part of the salesperson.
Strong business relationships create loyalty and customer retention since those are both qualities that affect an organisation profitability – our programmes ensure that all our delegates leave with the necessary skills and tools to leverage on those qualities and keep your clients satisfied.