MASTERCLASS™ WHITEPAPERS

EMPLOYEE ENGAGEMENT: THE RULES OF ENGAGEMENT

Excerpt: Generally, organisational development has followed a ‘rational-brain’ paradigm for 100 years. There has been little place for emotions in the Scientific Management model, nor in the behavioural science approach to management. As a result, most engagement strategies being employed are focused on secondary issues for employees such as flexible work patterns, or pay and reward systems. This approach underestimates the crucial rieed to satisfy the six innate emotional drivers as mentioned. Managers play the pivotal role in that. The primary issue for employees is…

    Engaging for success: Enhancing performance through employee engagement

    Excerpt: This report will set out a compelling case to encourage more companies and organisations to adopt engagement approaches. We believe the evidence we cite of a positive correlation between an engaged workforce and improving performance is convincing. We have also set out to demystify engagement by defining what it is and what it can do for organisations and individuals. We look at the crucial role of leadership, of so-called soft skills, the role of line managers, the importance of employee voice and the positive role trade unions and employee representatives can play…

      From Adversity to Breakthrough Performance: Embracing a New Mindset for Surprising Outcomes in Challenging Times

      Excerpt: We live in unpredictable times. Every day we are bombarded with data from all over the world telling us how difficult it is to operate and survive in business. Companies in trouble, wide scale redundancies, rising inflation, unethical tax evasion and avoidance, a triple dip recession, the noise from the media isn’t uplifting. Our work and personal lives are filled with adversity so, to attend an event designed to show us how not only to deal with it but how to harness it to create opportunities, had to be worthwhile.

        HEROES WANTED

        Excerpt: Every organisation – private, public, not for profit – wants to know that investments yield a return, a solid ROI. That must apply to training and people development, too. Whether we’re looking at “in person” training (face to face training) or “online” (webinars, e-learning, video etc.) our aim, as professionals in HR, L & D and talent management must be to show that what we’re doing is working, is delivering results – in ways that can be measured and reported on.
        And still over a third of employers don’t assess training at all. Measuring the impact of training is essential. Through evidence, proof and data we can (and should) show…

          Top Performance™: Achieving & Sustaining Exceptional Performance Levels

          Excerpt: Over the last 20 years, working with thousands of employees at hundreds of organisations in the public and private sector we have identified key skills, behaviours, techniques and practices that help individuals and organisations achieve top performance. Alongside this, we have looked at how success is achieved in the sporting field and applied those same techniques to businesses and organisations. The resulting best practices are what lie at the heart of Masterclass’
          Top Performance…