Sales and Client Relationship Management
Why is Client Relationship Management important?
Clients want sales people who understand their needs and concerns and that are motivated to serve and support them. Gone are the days of peddling “snake oil”, sales “pitching” or pressing “the hard close”. Today’s buyers protest that as many as 3 out 4 sales meeting make little or no progress – simply because of a lack of skill on the part of the sales person.
Strong business relationships create loyalty and customer retention, since those are both qualities that affect an organisation profitability – our programmes ensure that all our delegates leave with the necessary skills and tools to leverage on those qualities and keep your clients satisfied.
Feedback from our delegates
“Excellent tools + techniques”
Sales and Client Relationship Management as a Training Programme
How Masterclass can help?
Masterclass Training has pioneered sales training, client relationship management and business development coaching for 30 years. We’ve helped hundreds of businesses grow revenue, profits and market share using “direct” sales channels – business to business (B2B) and business to consumers (B2C) as well as “indirect” channel sales.