Communication Skills

Effective communication underpins everything. It’s the single most important thing we do – whether presenting in formal settings, talking to customers, negotiating with suppliers, dealing with conflict or simply briefing a colleague or team member – so it pays to get it right.

“I know that you believe that you understood what you think I said, but I am not sure you realise that what you heard is not what I meant” Robert McCloskey, US State Department Spokesman

Everyday we communicate with others – in meetings, through presentations, via email, SMS or Twitter, formally, informally. And yet good communication – achieving the outcome we desire – often alludes us.

Masterclass has specialist trainers and coaches to address every aspect of personal and corporate communication. From teaching the basics of good telephone techniques to coaching senior political and business figures in high impact presentation skills we can help. Our programmes include

  • Influencing skills
  • Business writing skills
  • Personal presentation skills
  • Voice training
  • Image and impact
  • Networking
  • Negotiating and persuading