Hospitality Direct
Masterclass offer an innovative service to supply all your hospitality needs whether they be personal development or statutory training.
The ethos behind this service is to provide a fresh approach to your training requirements. Our qualified and accredited trainers have years of experience in the hospitality industry.
Their solutions are tailored to the demands and challenges of this unique and expanding area. We have formulated a number of bespoke courses which we believe will add real value to your organisation.
Personal Development
Management Development - our programme encompasses a number of management modules necessary to equip the employee with the requisite tools to be an effective manager:
- Team Leadership & Supervision
- Coaching
- Recruitment & Selection Skills
Yield Management - learning the fundamentals of maximising revenues.
Customer Relationship Management - enhance your existing systems and processes to delight your customers 100% of the time.
Sales Management - identify and exploit the potential presented across the whole range of your organisation's facilities.
We also offer a number of workshops for Frontline Staff, these include:
- Upselling
- Exceding Guest Expectations
- Conflict Resolution
Statutory Training
- Food & Hygience
- Health & Safety
- Fire Safety
- First Aid
We can also update you on:
- Employment Legislation
- Security Issues
In addition, Hospitality Direct can provide further in-depth consultancy around all the operational needs of your organisation.
For more information please contact our Training Advisors on 01753 676666 or email training@masterclass.co.uk